TERMS AND CONDITIONS OF SALE
INTRODUCTION
These General Terms and Conditions of Sale govern the agreement between the customer and GURU – GHEP SARL, headquartered at 5 Rue Plati, 98000 Monaco, RCI 13S06198, hereinafter referred to as “the Publisher” or “GURU”, and anyone wishing to purchase clothing from the website https://guruofficialbrand.com/, which is the exclusive property of GURU. Hereinafter referred to as ‘the Customer’.
Article 1 – Scope
The website guruofficialbrand.com is operated in accordance with the laws of Monaco and the EU. By using the site, the Customer accepts these General Terms and Conditions, which may be updated without notice. The Publisher disclaims all liability for improper use of the service.
Article 2 – Legal Capacity
The Client confirms that he/she is of legal age and capable of contracting.
Article 3 – Geographical Areas
GURU’s products and services are available globally. However, GURU reserves the right to cancel an order for the reasons specified in Article 6.
Article 4 – Prices
The prices of products on the site are in euros, VAT included, and may vary without notice. Price changes apply immediately to current orders.
Article 5 – Availability of Products
The items available on guruofficialbrand.com are subject to stock availability. In the event of unavailability, GURU will inform the Customer by e-mail or telephone, offering the option of replacing the item or cancelling the order for a refund. The product descriptions are accurate to the best of our knowledge, but any errors not attributable to GURU shall not constitute grounds for liability.
Article 6 – Orders
Confirmation of an order implies acceptance by the Customer of these General Terms and Conditions of Sale and all information relating to the order. GURU will send a confirmation e-mail to the Customer.
- Shopping as a Guest
You can purchase as a guest by providing only the information required to complete the order. At the end of the purchase, the customer can choose whether to register or continue as a guest.
- Refusal or Cancellation of Orders
GURU reserves the right to cancel or delay an order on the following grounds:
- Errors in prices or product information when ordering;
- Possible fraud attempts detected by security systems;
- Orders of unauthorised minors;
- Inaccessible or incorrect delivery addresses;
- Force majeure, cyber attacks or events beyond GURU’s control.
In such cases, GURU shall inform the Customer promptly and refund any sums paid.
Article 7 – Payment
Payment can be made by Visa, Mastercard, Eurocard, bank transfer and PayPal. The customer’s account will be debited on the date of payment. GURU reserves the right to add or remove payment methods from the site.
Article 8 – Delivery
Payment can be made by Visa, Mastercard, Eurocard, bank transfer and PayPal. The customer’s account will be debited on the date of payment. GURU reserves the right to add or remove payment methods from the site.
- Delivery Zones
Delivery is available to all geographical regions, including Europe, French overseas territories, Asia, America and Oceania.
- Delivery Conditions
Delivery will take place to the address indicated by the Customer. It is important to fill in the details correctly to avoid delivery problems. Shipping costs vary according to the method chosen and the order total, and are detailed on the summary page before confirmation.
- Delivery Time
The delivery time depends on the destination. For the EU, delivery is expected within 15 days after order confirmation, if the products are available.
Article 9 – Returns
Returns are accepted within 14 days of purchase. To be eligible for a refund, the item must be returned in its original packaging, unworn, unwashed and in perfect saleable condition. Any damage or abnormal wear and tear will result in cancellation of the refund.
In the event of damaged items or items with missing parts not due to our responsibility, a partial refund may be issued. If the refund is approved, it will be processed within 15 days.
If the customer has not received a refund, it is advisable to check with the bank or credit card issuer, as there may be processing times.
